Frequently Asked Questions
Everything you need to know about our science-backed skincare and ordering process.
Are Cantabria Labs products suitable for sensitive skin?
Yes, many of our formulations, including the Heliocare and Endocare ranges, are dermatologically tested and specifically designed to be safe for sensitive or reactive skin types.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and seamless checkout experience.
Do you ship internationally?
Currently, we ship to most countries within Europe and North America. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.
Are your products cruelty-free?
Cantabria Labs is committed to ethical practices. We do not test our finished cosmetic products on animals, adhering strictly to European safety and quality regulations.